At Saj Falafel, we are committed to serving fresh, high-quality falafel sandwiches that meet your expectations—whether you order in-store or online. If something isn’t right, we’re here to help.
1. In-Store Orders
Eligibility for Refund or Replacement:
- If your order is incorrect (wrong sandwich or missing items), please inform our staff immediately.
- If your sandwich is undercooked, overcooked, or spoiled, report it within 30 minutes of receiving your order.
- Refunds or replacements are only issued for uneaten or partially eaten items.
How to Request:
- Notify a team member or call us at 972-666-1040 within 30 minutes.
- We may inspect the food before issuing a refund or replacement.
- You may receive a replacement or a refund to your original payment method.
2. Online Orders (Pickup & Delivery)
Eligibility for Refund or Replacement:
- If your order is wrong, missing items, or arrives in poor condition, contact us within 30 minutes of receiving it.
- A photo of the issue may be required.
- We cannot issue refunds for complaints made more than 1 hour after delivery or pickup.
How to Request:
- Call 972-666-1040 or email admin@sajfalafel.com.
- Provide your order number, a description of the issue, and a photo if applicable.
- After reviewing, we may offer a replacement, refund, or store credit.
3. Non-Refundable Situations
Refunds or replacements will not be issued for:
- Orders canceled after preparation has begun.
- Food complaints submitted too long after pickup or delivery.
- Personal taste preferences not related to quality.
4. Order Cancellations
- In-store orders cannot be canceled once we begin preparing your food.
- Online orders may be canceled within 5 minutes of placing them.
5. Contact Information
Saj Falafel
📞 Phone: 972-666-1040
📧 Email: admin@sajfalafel.com
🕒 Hours: Friday – Sunday, 9:00 AM to 12:00 AM